Accessing your medical records

Access to personal information and health records

Information about your personal treatment and care is confidential and will normally be something you will discuss with the healthcare professionals you meet.

All patients have the right to see their own health records under the Data Protection Act. You may request a copy of your records, subject to payment of a fee.

If you want to have access to your medical/health records from Northampton General Hospital then this is known as a subject access request under the Data Protection Act 1998 and you need to apply by completing an application form.

If you would like to request a form and information sheet,
please contact the Access Office in Medical Records.

Medical Records
Northampton General Hospital
Cliftonville
Northampton
NN1 5BD
Tel: 01604545279
health.records@ngh.nhs.uk

 

We would need to confirm your identity and details of what you want and we have 40 days to respond with the information but will do so sooner if at all possible.

For providing copies of the medical record there is a maximum charge of £50.  On receipt of the form the appropriate charge will be advised to the requester and payment should be made prior to the application being processed. There is an administration fee (maximum £10) for providing information held electronically or to view the record.

If you become aware of any incorrect information that we are holding about you, then you have the right to request that this information be amended.

A leaflet outlining how your information is used by the Trust is available below.   

Leaflet: Northampton General Hospital NHS Trust’s Information Held About You – Your Rights

 

Exceptions to access

The Trust has the right to deny access to a patient's health records if one of the following conditions applies:


If in the Trust's opinion, based on the assessment of the healthcare professional in charge of the care, access would disclose information likely to cause serious harm to the physical or mental health or condition of the patient or to any other person.

If giving access would disclose information which would identify information provided by or about a third party (this does not apply if the individual concerned has given their consent).

 

Access to the health / medical records of a deceased person

Limited rights of access to the health / medical records of a deceased person are given under the Access to Health Records Act 1990.

The personal representative, that is the executor or administrator of the estate has a right to access. Other persons who have ‘a claim arising from the death’ may be granted access.

To access the  health/medical records of a deceased person under The Access To Health Records Act 1990 please request a form  and information sheet, letting us know that it is for a person who has passed away.

Medical Records
Northampton General Hospital
Cliftonville
Northampton
NN1 5BD
Tel: 01604545279
health.records@ngh.nhs.uk

 

Accessing Health Records - Complaints and review

The Trust is committed to providing you with an efficient and courteous service with regard to accessing health/medical records, but it is inevitable that things will go wrong occasionally. Let us know when this happens so that we can put matters right as soon as possible. In most cases the Data Protection & Confidentiality Manager will be able to resolve any concerns that you have at the time they arise.
Contact:
Data Protection and Confidentiality Manager
The Information Governance Department
Northampton General Hospital NHS Trust
Cliftonville
Northampton
NN1 5BD
Tel:  01604 545885
E-mail: dataprotectionact@ngh.nhs.uk

For more information about access to personal information and your rights under the Data Protection Act see:

The Data Protection Act

© Northampton General Hospital NHS Trust 2017 Privacy Policy | Accessibility