Wards and visiting

 

Relatives Helpline

We've set up a helpline to support those with loved ones in hospital, whom they can't visit and would like to know how their recovery, care and/or treatment is going.  Relatives can call us on 01604 545784 Monday-Friday 9am-4.00pm and Saturdays 10am-3pm.  Our aim is to reduce the number of calls to our busy wards and provide a single point of contact for relatives.

Our staff taking the calls are very knowledgeable about consent and will only release information to the appropriate person.  We will have a list of security questions and ask for callers to provide us with clear, specific information requests.  We will also confirm this with the ward if necessary before releasing any information.

We are able to offer video calls so relatives can speak to thier loved ones directly. Please call the relatives helpline 01604 545784. These are booked in 30 minute slots and our volunteers can hand the tablet to the patient and where this isnt possible the volunteer can hold the device for the patient. The first calls commence at 10am and the last call is 3pm. Volunteers will contact the relative prior to stepping onto the ward to ensure the relative is ready. We wont take block bookings as this will mean other patients and relatives may miss out so we ask that they book in advance on a first come first served basis.

 

Patient property service

We have launched a new patient property drop off so a relative or friend can bring essential items for their loved ones who are staying in hospital.

This service will run from Monday- Friday 09.30-2.30pm (excluding bank holidays) outside of Gynaecology Outpatients in area S of the hospital (marked on the map here).

To use this service please take note of the following process:

  • When preparing belongings please ensure you only pack essential items. These include toiletries, a mobile phone, phone charger or clothing items. You are welcome to include a letter to your loved one in the bag.
  • Please do not pack any valuables. It will not be possible for staff on the ward to complete a property checklist and any belongings brought in will not be the responsibility of the hospital.
  • Ensure items are packed in a plastic bag which is closed/sealed.
  • Clearly label the bag with the patient name and the ward they are on.
  • Unless absolutely necessary, only one relative or friend should come onto the site to bring the bag.
  • On arrival please go to the external door of Gynaecology Outpatients (marked on the map here). If travelling by car you will need to park on site using car park 4. Parking is free.
  • When you get to the Gynaecology Outpatients external door please make yourself known through the glass window/door by holding up the bag to show the staff member sat on reception. Do not enter the hospital.
  • Once a member of staff has acknowledged you, please leave the bag on the ground and walk away.
  • The staff member will come out and take the bag inside.
  • Items will be taken to your loved one within an hour of them being dropped off. Unfortunately we will not be able to tell you when they have received the bag.

Thank you for your support and cooperation.

 

Send a letter to your loved one

Patient relatives are welcome to email a letter and/or photos to their relative who is in hospital to the email address tomy.lovedone@ngh.nhs.uk. Please include on your email your relatives full name and which ward they are on.

The service will run from Monday to Friday and all letters received before 3pm will be given to patients on the same day. Any that are received after 3pm will be delivered the next day. On Fridays, we ask that letters are received before 12pm to ensure we can deliver them in time for the weekend. Any received after this may be delivered the following Monday.

Relatives who don’t have access to email, or are unable to text, can use our telephone service by calling 07514 978390 Monday to Friday between 9.30am – 2.30pm. Those calling the service will be able to let the team know what they would like to say and this will be written down and either given or read to the patient on the same day.

Texts can also be sent to this number at any time with a message for loved ones, with those arriving before 2.30pm going to the patient the same day.

 

‘To my friend’ letters 

The local community are welcome to send in letters to be given to patients in the hospital who may not be receiving contact from family & friends at this time. These letters should be addressed to ‘To my friend’, and be sent to tomy.lovedone@ngh.nhs.uk or posted to the patient experience team at:

FAO: Patient Experience Team,

Northampton General Hospital NHS Trust,

Cliftonville,

Northampton, NN1 5BD

 

Letters will be collated and distributed to patients in the wards throughout the hospital.

 

Update on visiting 02/07/2020

We have reviewed our current visiting restrictions at NGH and listened to the views of our patients and our staff.  We are also mindful of the impact that Covid-19 continues to have on communities across the country and, having taken all issues into consideration, we have taken the decision to keep our current restrictions in place for a little while longer.

This has not been an easy decision for us to make and we know that some of our patients and their loved ones will be disappointed.  However, our priority is to keep our patients and staff safe and not having visitors on site at the present time will help us to do this.  We appreciate the support we have received from the local community and want to assure you all that we are looking forward to welcoming visitors back to our hospital as soon as it is safe for us and them to do so.

We are continuing to offer the relatives helpline, letters to loved ones and video calls during this time.

We understand there may be upsetting or difficult circumstances when patients may be at the end of their life, and we will do all we can to support relatives to visit in such circumstances. Any such arrangements will be agreed by the nurse in charge and are at the discretion of the particular ward area.

 

Further restrictions on visiting from 25.03.2020

We are further restricting visiting to our hospital to help to protect our patients and our staff and stop the spread of coronavirus (COVID-19).

With immediate effect we will not allow any visitors into our hospital. By not visiting the hospital you will help to keep our patients and staff safe and save lives.

The following departments have some exceptions:

  • Maternity- one birth partner only who is symptom-free of coronavirus (COVID-19) and is preferably from the same household.
  • Disney and Paddington wards- one parent or guardian only. No other visitors or siblings.
  • Gosset ward- one parent only. No other visitors or siblings.
  • Accident and emergency- no visitors unless there is an exceptional circumstance where one visitor will be allowed. Please be aware that if you do bring more than one person with you our teams will ask additional visitors to leave unless there are exceptional circumstances.
  • Outpatient and other appointments- If you come to the hospital for any other reason please don’t bring a visitor with you. If it is essential that you have a visitor with you please make sure that you only bring one person and that you do not bring any children.

In the upsetting or difficult circumstance where patients may be at the end of their lives different visiting restrictions will apply. These times are to be agreed at the discretion of the nurse in charge.

If you do need to visit the hospital you must use the hand gel provided or wash your hands thoroughly for at least 20 seconds. This should be done when you enter the hospital site, when you enter a clinical area and leaving the site.

Please do not visit the site unless you have an appointment or need emergency care.

Thank you for your cooperation.

The blood taking unit is operating at restricted hours during this time.

 

Different visiting arrangements may apply to:                 

  • Corby Community Hospital                  
  • Danetre Hospital Daventry                  
  • Isebrook Hospital (Hazelwood Ward) Wellingborough                                        

Some other specialist wards may also have different arrangements, and ward managers can use their discretion in exceptional circumstances. More restricted visiting times may be in place temporarily from time to time.                

Please refer to this list of ward contact numbers and contact the relevant ward to confirm current arrangements, particularly if you are travelling some distance to visit.
                

Information for visitors                

If you are visiting under exceptional circumstances only:

You must wash your hands when entering or leaving a ward - with soap and water or the alcohol gel provided. Facilities for using alcohol gel have been provided near to all the ward entrances and at the bedsides.                

Please use the bedside visitors’ chairs and do not sit on hospital beds. Please do not use patients’ toilets but use the separate toilets for visitors instead.                

Mobile phones, cameras and camcorders must not be used in ward areas.                

Children are not permitted to visit at this time.     

Ringing for details                

Please use this list of ward telephone numbers to dial direct to a particular ward. If the number you want is not available, contact the switchboard on 01604 634700. 

 
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