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About Quality Improvement

Introduction to Quality Improvement

What is QI and why do it?

QI is about understanding where we are, and applying innovative ideas to make our care even better and even safer.

Despite the extraordinary hard work of healthcare professionals, patients are unintentionally harmed in healthcare every day.

Healthcare-acquired infections, pressure ulcers and medication errors are examples of harm that is unintended and referred to as “avoidable harm”.

NGH’s QI aim is to reduce avoidable harm by 50% by March 2018 from the March 2015 baseline. You can read more on our Sign up to Safety pledge here.

Get involved to help us deliver better and safer care for all.


Who should do QI?


Delivering a high quality service requires contribution from all staff of all disciplines, grades, and departments. Without a team approach, it’s much more difficult to make a significant improvement to the care we deliver every day.

The best ideas most often come from those working ‘on the shop floor’. When you work in the same place every day, you will most probably be the individual who notices an area for improvement, as well as way you think would make things better.


Our focus in NGH

As we said, NGH has an aim to reduce avoidable harm by 50% by March 2018. You can see the many different ways we are working to do that on the paradigm below.


This is a dynamic document and will be updated as we move forward with new ideas for improvement. This version was updated April 2017


QI strategy

We have a QI strategy to underpin the work we are doing. Read our full strategy here, or read the strategy on a page here.



If you have any questions for us – please send us an email: quality.improvement@ngh.nhs.uk or alternatively have a read of our  frequently asked questions FAQs here


About QI

Meet our team

Current Projects

QI scorecard


Qi Resources







Got a QI project idea?

Email us!



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