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Emergency Assessment Unit (EAU)

Emergency Assessment Unit (EAU)


Contact details

Telephone:  01604 545613
Fax: 01604 544515


How to find us

The Emergency Assessment Unit (EAU) is in Area C.

From the South entrance, take the lift (elevator) opposite the information desk to level 2. Exit the lift and turn left. At the T-junction, turn right. Continue along to the end of the corridor and turn right. Continue to the end of the corridor, passing Allebone ward, and turn left. Continue to the crossroads and turn right. The Emergency Assessment Unit (EAU) will be at the end of the corridor on the left.

From the Billing Road entrance, proceed along the corridor until you reach a T-junction. Turn left and follow the corridor, bearing right when you pass the PALS office and continuing past the Oncology Centre, until you come to the Hospital Street junction. Turn left. Carry on along Hospital Street, passing the chapel and pharmacy, until the corridor opens up on the right at the information desk. Take the lift (elevator) opposite the information desk to Level 2. Exit the lift and turn left. At the T-junction, turn right. Continue along to the end of the corridor and turn right. Continue to the end of the corridor, passing Allebone ward, and turn left. Continue to the crossroads and turn right. The Emergency Assessment Unit (EAU) will be at the end of the corridor on the left.

Click here for the hospital map


Type of ward

EAU is a female ward dealing with predominantly medical conditions,although there will be occasions when there will be surgical and orthopaedic patients who have have been admitted for assessments.  Patients are referred here from A&E or their GP.

EAU is a very busy Assessment Unit and we aim to either move or discharge patients within 72 hours maximum.


What should I bring with me?

Please ensure you bring:

  • Your admission letter and any other information we may have sent.
  • Any personal medicines or inhalers that you are using at the moment.
  • Any letters or x-rays detailing your current medical condition.
  • Any medicines or tablets you are currently taking
  • Any special aids you use (eg walking stick, hearing aid)
  • Denture pots (if applicable)
  • The name and contact details of any care agencies that may be supporting you at home

You may also want to bring:

  • Night clothes, day clothes for longer stays
  • Dressing gown, bedjacket or cardigan
  • Shaving items (including adaptor plug if electric shaver)
  • Soft shoes or slippers
  • Sanitary towels
  • Washing and toiletries (including toothbrush and toothpaste)
  • Towels
  • A box of tissues
  • Hand wipes
  • Things to do (eg reading, writing materials, crosswords, knitting)
  • Your spectacles or contact lenses
  • The name, address and telephone number of your GP

Storage space is limited. Please bear this in mind when packing for your stay with us, and don’t bring clothes you will not need. Some areas will encourage you to wear your day clothes when appropriate, however space remains limited so minimal requirements are appreciated. The trust cannot be held liable for your belongings, and labelling your items clearly is recommended.

Please do not bring

  • Valuables, jewellery or large sums of money (The trust cannot be held liable for their loss)
  • Alcohol
  • Mobile telephones (These are not allowed on wards and in clinical areas, although they may be used in public areas of the hospital.)
  • Personal audio equipment – unless you first check with ward staff, and always use headphones or earphones.


 Most patients will be sent to EAU from A&E.

If you have been referred, please report to the nurses station where you will be shown to your bed. A band will be placed around your wrist with your name, date of birth and hospital number written on it. If you have any allergies, you will be given a red one. Please do not remove this wristband during your admission.


Meals are served at the following approximate times:

  • Breakfast 7.45am – 8.30am
  • Lunch 11.45am – 1.00pm
  • Supper 5.00pm – 6.00pm

There is no menu to fill in as the turnover of patients is too rapid, however there is always a choice of hot and cold meals at lunchtime and in the evening. Vegetarian selections are available and special religious, cultural or vegan meals are available on request.

Visitors can bring in food and drink for you as long as it can be stored safely on the ward and does not require any cooking, heating or refrigeration. Suitable foods include fruit, biscuits, crackers, crisps and confectionery.

If you are having an operation or special test, your visitors should check with your nurse about bringing in snacks for you.


The ‘Tele-Call’ individual phone/tv/radio/internet system is available by each bedside. Each patient has a dedicated telephone line with an individual number, which can receive outgoing and incoming calls including international calls.

Credit vouchers to use the ‘Tele-Call’ system may be purchased in the hospital, and advisors are on hand seven days a week to provide assistance if required.

Visiting times

At present we are following the same visiting times as is throughout the Trust.

  • 2.00pm -4.30pm
  • 6.00pm -8pm

Is there anything I shouldn't bring with me?

Flowers and plants are not allowed on the wards due to the risk of infection.

What should I do when I get to the ward?

Please wash your hands using soap and water or the gel/foam provided before entering the ward. Gel/foam is found in dispensers inside and outside the doors to the ward.

Please report to the nurses station on entry to the ward and you will be directed to the person you are visiting.

About the team

EAU is an assessment unit which means that you will be assessed by a member of either medical, surgical or the orthopaedic team. If then clinically required you may be transferred to another ward.

EAU has a Team of Receptionists, Nurses, HCA’s, Domestics Consultants and other clinical staff, and Trackers. Intermediate Care Team is also based in this area.

Any other information

While you are in hospital, you may be transferred from one ward to another. These transfers will be agreed with a consultant, and your relatives will be informed by ward staff where you have gone.

If you are in pain, discomfort or worried, please let the ward staff know.

Your medical information is strictly confidential and will not be passed onto anyone without your permission. But if you wish, staff can keep relatives informed about your progress at your request.

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