The Friends and Families Test (FFT) is a national survey that allows you to rate our services by answering one question.
You will be asked:
“How likely are you to recommend our ward/service to your friends and family if they needed similar care or treatment?”
You can rank your answer from “extremely likely” to “extremely unlikely” and you can also make a comment to explain your ranking.
Watch this short video to find out more:
The Friends and Family Test (FFT) questions have been translated into British Sign Language by NHS England. You can find the video here.