Tell us about your experience

We welcome all feedback to improve our services.

If you are happy with the care and treatment we have given you, we would be delighted to hear from you. Our staff work very hard to give the best possible quality care to our patients and greatly value your feedback about what went well.

If you are not happy with the care and treatment you have received it is important that you tell us. We can only put things right if you tell us what is wrong. We take all feedback seriously and will take action where appropriate. See our information about raising concerns and making a complaint.

Your feedback
You can give us positive feedback in lots of different ways.
You can:

  • tell the staff on the ward or in the department
  • write a comment on the NHS Choices website so that everyone can see your feedback
  • write to our chief executive who will make sure all relevant members of staff hear about the compliments they receive:
    Chief Executive
    Northampton General Hospital NHS Trust
    Billing Road
    Northampton
    NN1 5BD

  • Use the Friends and Family Test to tell us anonymously what you think about the ward or service where you received your care.
  • Tell us on Facebook or Twitter.

 

National surveys

When you receive care at an NHS hospital, you may be asked to take part in a national patient survey. 
These can include:

  • National Inpatient Survey – this takes place annually and covers the month of July so you may receive a survey if you stay with us during the month.
    If you don't wish to be contacted please email rachel.lovesy@ngh.nhs.uk
  • The national cancer survey
  • The national paediatric survey
  • The national outpatient/day case survey
  • The national neonatal survey

All responses to the surveys are completely anonymous. Feedback is collected centrally and the national results are published each year.

 

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