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Northampton General Hospital NHS Trust

Patient Stories

Voices That Shape Our Care

A patient story is a personal reflection on someone’s healthcare journey, shared in their own words. It may come from a patient, a relative, or a carer, and is often captured through a simple conversation that’s recorded and transcribed.

These stories are a powerful tool for continuous improvement. They help us understand we are doing well and where we need to do better — by listening, learning, and acting on the experiences of those who use our services.

Whether uplifting, challenging, or a mix of both, patient stories offer real-world insight into the quality of care we provide. They allow us to share what’s working and identify areas for change, so our clinical teams can take forward improvements together.


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