We are committed to providing you with an efficient and courteous service, but it is inevitable that things may go wrong occasionally. Let us know when this happens so that we can put matters right as soon as possible. In most cases the Information Governance Manager will be able to sort out any concerns that you have at the time they arise.
If you are not satisfied with the response to your request for information you may make a formal complaint by writing to:
Information Governance Manager
Northampton General Hospital NHS Trust
Marking ‘FOI Complaint’ as a ‘Subject Header’ and stating when the original request for information was made.
The Trust’s target for a substantive response to a complaint is twenty working days. Complainants will be kept informed if any delays appear likely.
A leaflet outlining the Trust’s Complaints Procedure for the Freedom of Information Act is available:
Complaints Procedure for FOI
If you remain dissatisfied at the conclusion of any review you may complain to the Information Commissioner. You should do this as soon as possible and within two months of receiving the Trust’s final response.
The contact details of the Information Commissioner are as follows:
FOI Case Reception Unit (Complaints Resolution)
Information Commissioner’s Office
For more information on how to complain to the Information Commissioner, see the information on the Information Commissioner’s Website on when and how to complain:
Please note that the Information Commissioner is a regulator, not an ombudsman. An assessment will be made as to whether or not the provisions of the Freedom of Information Act 2000 have been complied with.