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Bereavement Service

 

COVID-19: PALS and Bereavement Office Closure

In response to the COVID-19 pandemic and in line with national recommendations, the PALS and Bereavement offices will be closed to the public. You can still get in contact with us, either by telephone or email. We will provide updates in line with national guidance. 

The PALS / Bereavement Service provide sympathetic information, advice and guidance to bereaved relatives and carers by helping them through the practical arrangements following the death of a loved one in hospital.

The team can help you deal with issues such as:

  • Registering the Death
  • Funeral Directors
  • The Coroner and Coroner’s Office

 

For more information on the services we can provide or for further information following a bereavement please see our 'What happens now?' guide to making arrangements following a death. 

 

Contact details

Open hours: Monday - Friday from 09:00 - 16:00, excluding bank holidays
Telephone: 01604 523489 or 01604 523454 

An answer phone facility is available out of hours / during busy periods and we will respond to any messages as soon as we can.

Email: PALS@ngh.nhs.uk

 

How to find us

The Patient Advice and Liaison Service (PALS) and Bereavement Service are located in area R.

From the South entrance, turn left onto the Hospital Street corridor. Proceed all the way to the end of Hospital Street. Take a right turn and follow the corridor as it slopes upwards past the Oncology department. Bear left as the corridor turns and the PALS office is immediately on your left. 

From the Billing Road entrance, proceed along the corridor until you reach a T-junction. Turn left and continue up the corridor. The PALS office is on the left just before the corridor bears right. 

You can also view our hospital map for assistance.

 

The Chaplaincy team

Contact Number: 01604 545773

Available to give support and practical advice. For more information on the services available please visit the chaplaincy and pastoral support page.

You can also get help from your own general practitioner (GP) or perhaps your local minister or faith group leader.

 

Mortuary

Opening Hours: Monday to Friday between the hours of 08:30 - 16:30 and 08:00 - 12:00 on Saturday.

Contact Number: 01604 545014

Viewings in our hospital mortuary have been suspended. We understand that this may cause some distress to families however, if you would like to see your loved one then please speak to your chosen funeral director to see if this is an option you’re your loved one is in their care.

 

Children & young people bereavement services

 

Contact Number: 01604 545131

The children and young person's bereavement service offers one-to-one counselling and age appropriate bereavement groups. The service has a number of counsellors and volunteers and takes referrals from parents, schools, health professionals and if the child is over 16 from the child themselves.

The service also provides training for anyone requesting help in dealing with bereaved children.

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