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Bereavement Service

The Hospital Bereavement Service

Contact details

Telephone: 01604 523489 or 01604 523454 
An answer phone facility is available out of hours / during busy periods and we will respond to any messages as soon as we can.


Open Monday - Friday from 09:00 - 16:00, excluding bank holidays


How to find us

The Patient Advice and Liaison Service (PALS) and Bereavement Service are located in area R.

From the South entrance, turn left onto the Hospital Street corridor. Proceed all the way to the end of Hospital Street. Take a right turn and follow the corridor as it slopes upwards past the Oncology department. Bear left as the corridor turns and the PALS office is immediately on your left. 

From the Billing Road entrance, proceed along the corridor until you reach a T-junction. Turn left and continue up the corridor. The PALS office is on the left just before the corridor bears right. 

Click here for the hospital map


The PALS / Bereavement Service provide sympathetic information, advice and support to bereaved relatives and carers by helping them through the practical arrangements that follow the death of an adult patient at the hospital.

The team can help you deal with issues such as:

  • Registering the Death

  • Funeral Directors

  • The Coroner and Coroner’s Office

For more information on the services we can provide or for further information following a bereavement please see 'What happens now?' - our guide to making arrangements following a death. 


The Chaplaincy team

Available to give support and practical advice. For more information on the services availble please visit the chaplaincy and pastoral support page.

Telephone 01604 545773

You can also get help from your own general practitioner (GP) or perhaps your local minister or faith group leader.



If you wish, you may visit someone whilst they are still in our care by contacting our mortuary staff on 01604 545014 Monday to Friday between the hours of 08:30 - 16:30 and 08:00 - 12:00 on Saturday


Children & young people bereavement services

The children and young person's bereavement service offers one-to-one counselling and age appropriate bereavement groups. The service has a number of counsellors and volunteers and takes referrals from parents, schools, health professionals and if the child is over 16 from the child themselves.

The service also provides training for anyone requesting help in dealing with bereaved children.
Telephone 01604 545131

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