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Reopening Our Services During Coronavirus (COVID-19)

Emergency Care: Don’t put it off

Please don’t put off seeking help in an emergency.


We understand that many people are worried about coming to NGH because of COVID-19.


We have established separate streams of care for patients who come to our emergency department so we can keep you safe.

NGH urgent surgery, procedures and diagnostics at the Three Shires Hospital

To allow us to safely care for patients who do not have coronavirus NGH is now providing a range of urgent care services from the Three Shires Hospital.


Stringent measures are in place to ensure the Three Shires Hospital remains COVID-free. Patients who will be having surgery at the Three Shires are COVID swabbed 48-72 hours prior to surgery to ensure they are COVID free at the time of surgery.


Patients who require surgery will be contacted by the clinical team who will make the necessary arrangements, including any pre-op appointments.

Important information to keep you safe from Coronavirus when attending the hospital for your appointment

This guidance is provided for both your safety and to maintain the safety of patients and staff within our hospital.  We are following strict social distancing wherever possible and ask you you to do the same.

We've produced a short film to let you know what to expect when you come to the hospital.

What to expect


Important information:  Use of face coverings when coming to our hospitals

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

Following recommendations from the World Health organisation, and in line with UK government guidance, we're introducing new measures at NGH to keep visitors, patients and staff safe.

From Monday 15 June 2020 you will need to wear a face covering at all times inside our hospital

What does this mean for me?

We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.

We are asking that you plan in advance and bring a face covering with you whenever possible.

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival. 

If you are deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to wearing face coverings while in the hospital setting.

An easy read on face coverings and other COVID information is available on the Mencap website.

An update from us on the reopening of services...

Over the last few months our focus has been on meeting the challenge of COVID-19. This has meant that many of our planned and routine services have been suspended.

We are extremely grateful to our patients for their understanding and support as we have changed the ways in which we provide care, often at very short notice, and for the support and consideration shown to our staff and patients by our local community through generous donations and waves of moral support in these challenging times.

We are now working hard to reopen services that were paused as we directed our efforts on caring for people affected by COVID-19.

As we begin to again focus on meeting the wider healthcare needs of local people we will need to provide our services in different ways to how they were provided before.

COVID-19 testing

Please note we are not a location for the COVID-19 testing in the county. If you think you may have COVID-19 and need a test please visit to book.

If you require testing for COVID-19 before having a procedure or operation with us at NGH, the testing station is located at the rear of Area K behind the day surgery unit and outpatients departments. This facility will not test you if you have not been invited.

For daily updates on the availabilty of local testing in Northamptonshire please visit our social media sites or 


Our key priority - safety

Our overriding priority will be to minimise the risk of cross infection in whatever we do, from people who have COVID-19 to those who do not. To do this we must continue with many of the arrangements that are already in place in response to COVID-19, gradually increasing the number of patients we treat whilst keeping the number of patients and visitors to NGH to a minimum.

This means that:

  • We will continue to provide as many services as possible either virtually (through video and telephone contact), or off site.
  • If you have a face to face outpatient consultation you are welcome to wear a face covering.  We are unable to supply to face covering, but have put measures in place to ensure you are able to socially distance from other patients.  Our staff will be wearing surgical masks for protection.  
  • We will continue to use independent sector capacity – that has been arranged nationally – to support the separation of COVID from non-COVID care.
  • We are developing COVID and non-COVID care pathways within the hospital, including designated wards for patients with coronavirus.
  • We will continue to maintain our ‘surge’ capacity so that we are best placed to deal with any future increase in COVID-19 admissions.

Elective surgery

We will do everything we can to perform your operation, keep you safe and provide you with information at all stages.  We will listen to your concerns and discuss them with you.

We have produced an information sheet explaining what you can expect, with examples of the ways in which your surgical care may be different from our normal pathways of NHS services.

Our guidance and advice on preparing for your operation,  comprehensive social distancing and self-isolating before and after your operation is available here

We know you may be converned about being in hsopital during the Covid-19 pandemic.  We are doing all we can to protect our patients and staff.  Some of the measures include swabbing all patients on admission to hospital and possibly during your stay, more frequent hand hygiene, enhanced cleaning, social distancing and the wearing of protective equipment such as face masks, eye protection, aprons and gloves. 

We have produced this information leaflet to provide you with more advice.

Developing a detailed plan

We are developing our plans to outline how we will deliver our services over the coming year (until March 31 2021).

Our priority areas are:

  • Urgent surgery
  • Cancer services
  • Screening services
  • Diagnostic services

And we will reopen on a phased basis:

  • Day case and elective (planned) surgery
  • Outpatient activity

The services we reopen may not look the same as before - for example:

  • The way in which we provide outpatient services will be different, we will provide more video and telephone consultations, support GPs through advice and guidance to avoid a physical appointment and only offer follow ups as a video or telephone consultation.
  • Community midwifery services will be provided from community hubs, currently located at Franklins Gardens in Northampton, Danetre hospital in Daventry and Weston Favell Health Centre in Northampton.
  • We will continue to work with the independent sector to ensure patients are seen and treated in a timely way.


As our services reopen, we will keep local people informed through our website, social media and updates to local press and broadcasters.

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