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Wards and visiting

With immediate effect we will not allow any visitors into our hospital. By not visiting the hospital you will help to keep our patients and staff safe and save lives.

If you do visit the hospital please make sure you make sure you wear a face covering or mask.

The below guidance may change at any time depending on our local COVID-19 situation and hospital response.

Some departments have exceptions; these can be found in the drop down list below:

  • Disney and Paddington wards - one parent or guardian only. No other visitors or siblings.
  • Gosset ward - one parent only. No other visitors or siblings.
  • Children’s Outpatient’s Department & Children’s Hub - When bringing a child to an appointment in the Children’s Outpatients Department and also in the Children’s Hub, only one parent/guardian may accompany the child to the appointment. All parents must wear a mask on entering the building and for the duration of the appointment. This is to ensure social distancing and Covid-19 guidelines are adhered to, to protect patients and staff.

No visitors unless there is an exceptional circumstance where one visitor will be allowed. Please be aware that if you do bring more than one person with you our teams will ask additional visitors to leave unless there are exceptional circumstances.

If you come to the hospital for an outpatient appointment please don’t bring someone with you. If it is essential that you have someone with you please let us know and make sure you only bring one person and that you do not bring any children.

You will be able to call someone whilst you are attending your appointment so a relative/carer/friend can listen in to your consultation, however video calling is not allowed.

In the upsetting or difficult circumstance where patients may be at the end of their lives different visiting restrictions will apply. These times are to be agreed at the discretion of the nurse in charge.

Information for when attending Radiology

For GP patients: X-rays at NGH will be available on an appointment only basis. Appointments are available 7 days a week. The bookings will take into account clinical urgency and same day appointments will be available. To make an appointment please call 01604 544397 between 7.30am to 6.00pm Monday to Friday.

For outpatients (rheumatology, urology, podiatry, dermatology etc): A walk-in service is available 8.30am to 4.30pm Monday to Friday. Appointments can also be made for those wishing to, by calling 01604 544397, (Including those shielding or high clinical risk.) We do offer some appointments outside the walk-in access hours.

Urgent access is available for those who come through A&E.

Please remember when coming into Radiology to wear a mask or face covering, arrive no earlier than 5 minutes to your appointment and follow the NGH visiting guidance.

In response to the COVID-19 pandemic and in line with national recommendations, the maternity service at Northampton General Hospital stopped all non-essential visiting in March 2020. The maternity department continued to provide visiting for one partner for women in established labour. These arrangements were put in place to help prevent the spread of infection and to protect our patients, visitors and staff.

We appreciate that this has been a very difficult time for pregnant women and their partners and we have been undertaking an ongoing risk assessments of these arrangements across our maternity services.

During the past few months, we have worked to lift restrictions as and when it has been safe to do so. We are pleased that following further risk assessments and changes to our estates facilities we can now lift some of the restrictions further. As with our other restrictions, this will be done gradually and could change at any time.

Your partner will be screened each time they enter Labour ward, the Birth Centre or the postnatal wards at Northampton General Hospital.

If at any time your partner presents with a positive result to COVID-19, they must return home and will be advised to self-isolate for 14 days to protect patients and staff.

We are introducing limited visiting for one consistent birth partner only and will ask that birth partners are tested for COVID-19:

  • 90 minutes in the observation area following transfer from theatre.
  • 4 hours visiting per day for women who are having induction of labour.
  • 4 hours visiting on Robert Watson ward, between 14.00-16.00.

We will be asking birth partners to be tested for COVID-19 before permitting visiting to the post-natal ward areas. If your partner declines a test or if the results aren't back yet they will still be able to support you whilst in labour or having an Elective Caesarean section (ELLSCS), however they will not be able to visit ward areas.

Partners will be tested when their partner is admitted or if they are having an elective carsarean section this will be offered at the pre-op check.This will be done on site at NGH, there is no need to arrange a separate test.

Partners will be asked to stay by the bedside and will not be able to wander about the ward or use the toilet facilities.

Ultrasound scans

We are currently working with the sonography department and plan to implement a safe service to allow partners to attend 20 week scans.

The rooms used for the scans are currently too small to accommodate safe social distancing therefore we need to review this further with our sonographers and infection control teams to find a safe solution.

Antenatal clinic (Maternity day unit)

From Monday 5 October 2020, when a woman attends the Antenatal Clinic, their partners may accompany them to some parts of the appointment. The woman will need to attend the unit on their own while their partner waits in the car or outside of the hospital grounds. Once the woman has been taken into a side room for their appointment they can then phone their partner who can then come into the appointment.

Face coverings must be worn at all times and partners must please adhere to these rules.Partners are not permitted to wait inside of the building or outside of the Maternity Day Unit.

Community Antenatal Clinics

Women attending antenatal appointments at the Northampton Saints Hub will not be able to be accompanied by a partner.  At the Saints hub we have an average footfall of 150 women per day and the space is not adequate to accommodate safe social distancing when additional people are present.

Allowing visitors to this area would potentially double the footfall, impacting on social distancing guidance and heighten the risk to patients, visitors and staff. Face coverings must be worn at all times by patients.

Different visiting arrangements may apply to:                 

  • Corby Community Hospital                  
  • Danetre Hospital Daventry                  
  • Isebrook Hospital (Hazelwood Ward) Wellingborough                                        

Some other specialist wards may also have different arrangements, and ward managers can use their discretion in exceptional circumstances. More restricted visiting times may be in place temporarily from time to time.                

Please refer to this list of ward contact numbers and contact the relevant ward to confirm current arrangements, particularly if you are travelling some distance to visit.

If you are coming in to the hospital you must wear a mask and wash your hands when entering or leaving a ward - with soap and water or the alcohol gel provided.

Facilities for using alcohol gel have been provided near to all the ward entrances and at the bedsides.                

Please use the bedside visitors’ chairs and do not sit on hospital beds. Please do not use patients’ toilets but use the separate toilets for visitors instead.                

Mobile phones, cameras and camcorders must not be used in ward areas.                

Children are not permitted to visit at this time.     

Ringing for details: Please use this list of ward telephone numbers to dial direct to a particular ward. If the number you want is not available, contact the switchboard on 01604 634700.

We also have a number of services available to you that may be helpful during this time

Do you require information about a relative who is in hospital and you are not able to visit them?

Northampton General Hospital NHS Trust has set up a Helpline dedicated to providing updates to relatives of patients who are admitted during the Covid-19 pandemic.

You will be asked to confirm your relationship to the patient as our staff are only able to release personal information to the patients next of kin (as confirmed by the patient). The patient’s next of kin will be asked to be the point of contact for updates and to relay messages to the rest of the family.


Please call our Helpline on 01604 545774
(Select option 2)


Helpline hours:

Monday to Friday
9.30am – 3.00pm


You will also be asked what questions you would like the team to ask the clinical team who are caring for your loved one.  Once all of this information has been obtained you will receive a call back (where possible on the same day) to provide you with answers to your questions.

Our Helpline team are not medical staff but they are very experienced in providing help and support during what we all understand are very difficult times.


Patient WhatsApp Video Calls:

If you want to arrange a video call with your loved one, please contact our Response Volunteer Service on 01604 544136 and they will be able to make the necessary arrangements for you.

Monday to Thursday: 9.30 until 15.00

Friday: 9.30 until 15.00

If the call goes to voicemail please leave a message with your name, telephone number and the date and time you would like the call to take place. You will be contacted as soon as possible to confirm this and arrange your call.

This service will run from Monday- Friday 09.30-2.30pm (excluding bank holidays) at the volunteers desk at the south entrance.

To use this service please take note of the following process:

  • When preparing belongings please ensure you only pack essential items. These include toiletries, a mobile phone, phone charger or clothing items. You are welcome to include a letter to your loved one in the bag.
  • Please do not pack any valuables. It will not be possible for staff on the ward to complete a property checklist and any belongings brought in will not be the responsibility of the hospital.
  • Ensure items are packed in a plastic bag which is closed/sealed.
  • Clearly label the bag with the patient name and the ward they are on.
  • Unless absolutely necessary, only one relative or friend should come onto the site to bring the bag.
  • On arrival please go to the volunteers desk inside the South Entrance.
  • Only one person should enter the hospital to drop the property off, and they must wear a mask.
  • Items will be taken to your loved one within an hour of them being dropped off. Unfortunately we will not be able to tell you when they have received the bag.

If you have any questions on the service please contact the volunteers service on 01604 544136

Patient relatives are welcome to email a letter and/or photos to their relative who is in hospital to the email address Please include on your email your relatives full name and which ward they are on.

The service will run from Monday to Friday and all letters received before 3pm will be given to patients on the same day. Any that are received after 3pm will be delivered the next day. On Fridays, we ask that letters are received before 12pm to ensure we can deliver them in time for the weekend. Any received after this may be delivered the following Monday.

Relatives who don’t have access to email, or are unable to text, can use our telephone service by calling 07514 978390 Monday to Friday between 9.30am – 2.30pm. Those calling the service will be able to let the team know what they would like to say and this will be written down and either given or read to the patient on the same day.

Texts can also be sent to this number at any time with a message for loved ones, with those arriving before 2.30pm going to the patient the same day

The local community are welcome to send in letters to be given to patients in the hospital who may not be receiving contact from family & friends at this time. These letters should be addressed to ‘To my friend’, and be sent to or posted to the patient experience team at:

FAO: Patient Experience Team,

Northampton General Hospital NHS Trust,


Northampton, NN1 5BD

Letters will be collated and distributed to patients in the wards throughout the hospital.


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