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Relative Helpline


Do you require information about a relative who is in hospital and you are not able to visit them?

Northampton General Hospital NHS Trust has set up a Helpline dedicated to providing updates to relatives of patients who are admitted during the Covid-19 pandemic.

You will be asked to confirm your relationship to the patient as our staff are only able to release personal information to the patients next of kin (as confirmed by the patient). The patient’s next of kin will be asked to be the point of contact for updates and to relay messages to the rest of the family.


Please call our Helpline on 01604 545774
(Select option 2)


Helpline hours:

Monday to Friday
9.30am – 3.00pm


You will also be asked what questions you would like the team to ask the clinical team who are caring for your loved one.  Once all of this information has been obtained you will receive a call back (where possible on the same day) to provide you with answers to your questions.

Our Helpline team are not medical staff but they are very experienced in providing help and support during what we all understand are very difficult times.

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