Audiology Adult Service

Contact Details

Telephone: 01604 523200
Fax number: 01604 545305

Due to the coronavirus we are closed reguarding all face to face contact.

Which means repairs and appointments are cancelled until futher notice

Don't worry about the 6-9 month service, as hearing aids will work longer then this. Come back in when things settle down.

Remember you can alway post brown book/card to us for batteries.

If you are posting for batteries please provide return postage of 1 large stamp or 2 normal stamp and a self address envelope

How to find us

Audiology Reception is situated on the ground level of Area K next to Medical Outpatients. If you enter the building via K2, we are straight ahead through the double doors.
The closest car parks are Car parks 3 and 4

Click here for the hospital map

Services

We provide hearing assessments for patients referred directly from their GPs and also for ENT patients.
Balance function assessments and rehabilitation.
Tinnitus assessments and counselling.
Hearing aid fittings and repairs.

Hearing Aid Repair Service

To access our repair services please take a numbered ticket from the corridor outside Audiology reception or next to reception and take a seat.

Repair service is for any issues concerning your hearing aids.

Tubing for hearing aids need to be service every 6-9 months as the plastic deteriorates over time which affects the sound quality.

If you need batteries and have taken a number for our repair service this will all be done in the repair session.

Hearing Aid Repair Service Opening times:
	Morning session	Afternoon Session
Monday	08.30 - 12.15	13.30 - 16.00
Tuesday	08.30 - 12.15	13.30 - 16.00
Wednesday	08.30 - 12.15	13.30 - 16.00
Thursday	08.30 - 12.15	13.30 - 16.00
Friday	08.15 - 12.15	13.00 - 15.30

Please note that the tickets will be taken away at 12.15 in the morning sessions but all patients with a ticket will be seen.

When the morning session has finished new tickets will become available

Batteries

Each battery should last roughly a week to 10 days. When your batteries have run out you can either discard them along with usual waste or take them to be recycled. The main high street grocery stores accept batteries for recycling.

Please bring your brown hearing aid book to the audiology reception. We can then issue you some new batteries.

If you cannot attend the hospital personally you can still ask a family member or friend to collect batteries on your behalf providing they have your brown book.

Alternatively you can send your batteries and brown book in a padded envelope using a large first class stamp. You will need to provide an additional large first class stamp for the return postage.

Green cleaning wires will be issued in the back of you brown book. You can collect more from reception or repair service.

Special Requirements

If you have an appointment with us and need additional help with communication such as a language or BSL interpreter please phone us using the appropriate number in our contact details section.